FAQ

Basics

  • How can I open an account?

    Join our waitlist and be one of the first people benefitting from our services. We will notify you upon our commercial launch.

  • What will be the requirements?

    You will need to take a video selfie and provide a phone number and ID document. Thus, you will get an account in minutes, not in days. You could register on the application without an ID document but you will not access all our services.

  • How can I add money to my account?

    We will provide innovate ways to add money to your account via:

    • Bank transfer through SWIFT/IBAN
    • Debit/Credit/Prepaid card from any scheme (Mastercard/Visa/UnionPay/GIM-UEMOA)
    • Early Direct Deposit (Get your salary up to 2 days earlier)
    • Point of services agents spread across the countries
  • What makes MoneyFlap different from other banks or financial institutions?

    We are far better than incumbent players. The table below could prove it.

  • Services

    Bank Transfers

    Bill Payments

    Prepaid Debit Card

    Card Delivery

    Card Maintenance fee

    Notifications/Alerts

    Customer Service

    Cashback

    Early Direct Deposit

    MoneyFlap

    Unlimited and free

    Free

    Free

    Free

    Never

    Free and instant

    Exceptional

    Up to 0.25%

    Up to 2 days earlier

    Other Banks

    Charge for transfers

    Charge for bill payments

    Up to 20 US Dollars

    Not common

    Charge for card maintenance

    Charge for alerts

    Bad

    Not common

    Up to 7 days later

  • Is the app safe to keep my money and financial data?

    Yes, absolutely. We follow the best cybersecurity and protection standards to make sure your money is kept safe.

  • How are you completely free?

    The most important question! As we are a digital-only bank with no physical branches, our operating expenses are extremely low. We pass to our customers free financial services for all the money that we have been saving. We do not make money from the money of our customers, but rather from the interchange fees we collect from the merchants whenever our customers swipe their prepaid debit card to make offline and online payments. Besides, we earn money from the small commissions we get from the domestic and international transfers.

Cards

  • Does the prepaid debit card work for international payments?

    Yes, right in the app, you can enable and disable the international payments.

  • Can I get a virtual card?

    Yes, you can get a virtual card made only for your online lifestyle.

  • What is a numberless card?

    Incumbent banks and financial institutions provide debit cards with the expiration date and CVV but MoneyFlap gives you numberless cards in which the expiration date and CVV are not printed. Thus, we are protecting your sensitive data in case the card is lost or stolen as well as from frauds. But, you will be able to access them in app.

  • Can I make purchases on Netflix, Spotify, Amazon, Jumia, eBay, Aliexpress, Apple..etc?

    Yes! You will be able to purchase on any international websites that accept VISA cards.

Introducing Francophone Africa’s First Truly Financial Super App to Change The Way You Bank